Refund policy

RETURN & REFUND POLICY

We want you and your dog to love every order. If something isn't right, 
here's how returns and refunds work.

30-Day Return Window
You have 30 days from the delivery date to request a return. To be eligible, 
the item must be unused, in its original condition, and in its original 
packaging.

How to Start a Return
Email us at tserjomuskins@gmail.com with your order number and the reason 
for the return. We'll review your request and, if approved, send you 
instructions and the return shipping address. Please do not send items back 
before contacting us — returns sent without prior approval cannot be processed.

Return Shipping Costs
For standard returns (change of mind, wrong size, no longer needed), the 
customer is responsible for return shipping costs. Original shipping charges 
are non-refundable.

Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or you received the wrong product, 
contact us within 7 days of delivery with a photo of the issue. We'll cover 
the cost and send a free replacement or issue a full refund — your choice. 
You won't pay return shipping in these cases.

Refunds
Once we receive and inspect your return, we'll notify you of the approval. 
Approved refunds are issued to your original payment method within 5–10 
business days. Depending on your bank or card provider, it may take a few 
additional days to appear.

Non-Returnable Items
For hygiene reasons, certain used grooming and paw-care products cannot be 
returned once opened, unless they arrived damaged or defective.

Order Cancellations
Orders can be cancelled for a full refund within 24 hours of purchase, as 
long as they haven't shipped. Once an order has shipped, it follows the 
standard return process above.

Shipping Times Reminder
Orders ship within 1–2 business days and typically arrive within 5–8 
business days.

Questions?
Email us anytime at tserjomuskins@gmail.com — we reply within 24 hours, 
Monday to Friday.